Shipping & Delivery

At Crossover Stores, we are committed to making sure your order reaches you safely, securely and as quickly as possible.

We partner with trusted courier services to deliver orders across South Africa, with tracking provided on eligible shipments.

Order Processing

Orders are processed once payment has been successfully received.

Please allow 1–2 business days for order processing before your parcel is dispatched.

Once your order has been handed over to our courier partner, you will receive your tracking information via email or SMS, depending on the courier service used.

Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Times

Once dispatched, delivery generally takes:

• Major cities and metropolitan areas: 2–5 business days

• Regional areas: 3–7 business days

• Remote and outlying areas: Up to 7–10 business days

Please note that these are estimated delivery timeframes and are not guaranteed. Courier delays may occasionally occur due to weather, operational disruptions, peak periods, incorrect address information or circumstances outside of our control.

Track Your Order

Every shipped order is assigned a tracking number where applicable.

Once your order has been dispatched, your tracking details will be sent to you so that you can monitor your parcel's progress.

If your tracking information does not update immediately, please allow some time for the courier to scan and process the parcel within their network.

Delivery Address

Please ensure that your full and correct delivery address, contact number and other required delivery information are provided at checkout.

We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If a courier is unable to complete delivery because the provided information is incorrect, additional delivery charges may apply.

Delayed Orders

While we work closely with our courier partners to ensure timely delivery, occasional delays can happen.

If your parcel has exceeded the expected delivery timeframe and your tracking information has not updated, please contact our customer support team.

We will investigate the shipment with the relevant courier and assist you with the next steps.

Failed Delivery Attempts

If the courier attempts delivery and nobody is available to receive the parcel, the courier may arrange another delivery attempt or direct the parcel to a designated collection point.

Any additional charges resulting from repeated failed delivery attempts caused by incorrect customer information or failure to accept delivery may be the customer's responsibility.

Remote & Outlying Areas

Certain remote or outlying locations may require additional delivery time.

If your address falls outside the courier's standard delivery network, the courier may contact you to arrange an alternative delivery or collection method.

Damaged Parcels

If your parcel appears visibly damaged when delivered, please notify us as soon as possible.

We recommend taking photographs of the packaging and the product before disposing of any packaging materials, as these may be required when submitting a claim with the courier.

Lost Parcels

If your parcel appears to have been lost in transit, please contact us.

We will work with the courier to investigate the shipment and provide you with an update.

Please do not place a duplicate order while an investigation is underway unless you have first contacted our customer support team.

Important Information

Delivery timeframes begin after your order has been processed and dispatched, not from the moment the order is placed.

Delivery timeframes are estimates and may be affected by circumstances outside of our control.

During promotional periods, product launches, public holidays and peak shopping periods, processing and delivery may take longer than usual.

By placing an order with Crossover Stores, you acknowledge and accept the terms of this Shipping & Delivery Policy.

Customer Support

We're here to help.

If you have any questions regarding your order, delivery or tracking information, please contact us at:

 

We will do our best to assist you as quickly as possible.